Robinsons Bank’s Advisories for the COVID-19 Enhanced Community Quarantine Period


Bank Branch Schedule

Starting March 19, 2020, select RBank Branches in Metro Manila, Luzon, Visayas, and Mindanao will be open to serve you. Check the link for the complete list here:

For added safety, Robinsons Bank is encouraging its customers to enroll their accounts in RBank Digital (Online Banking). This facility can handle various transactions such as Bills Payment, Fund Transfers, Balance Inquiry, and more.

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Loan Payment Grace Period

For due dates of March 16 to April 15, 2020

Robinsons Bank is aware of the challenges you have encountered in settling your payments for Housing Loan, Auto Loan, Personal Loan, Motorcycle Loan, and Credit loan. They are providing a grace period of 30 days for payments due from March 16 to April 15, 2020 for customers with good credit standing.

Customers may continue to settle their loans via RBank Digital (online banking) where they can pay their bills, transfer funds, and more.

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Trust Banking Advisory

The Bankers Association of the Philippines and the Philippines Stock Exchange have issued a memo dated March 17, 2020, allowing the Foreign Exchange/Fixed Income Markets and Stock Trading & Settlements to resume operations on March 18, 2020 and March 19, 2020 respectively.

Robinsons Bank advises that:

Beginning March 18, 2020, RBank Trust & Investment Group (TIG) will be accepting subscriptions and redemptions for the Money Market Fund up to trading cut-off time 11:00AM, subject to existing guidelines on settlements.

Beginning March 19, 2020, RBank TIG will be accepting subscriptions and redemptions for the Balanced Fund and the Tax-Exempt Retirements Balanced UITF up to trading cut-off time 11:00AM, subject to existing guidelines on settlement.

For IMA/ Trust accounts, RBank TIG will accept new placements and regular withdrawals up to trading cut-off time 11:00AM. Any unscheduled withdrawals will require pre-termination/ divestment of securities will be serviced subject to existing guidelines, prevailing market prices and applicable charges, If any.

This will remain effective until further notice.

For any queries or concerns, please email

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PISO-FEE for Instapay and PesoNet transactions

In line with social distancing measures and home quarantine practices, RBank is making it easier for you to transfer funds to your loved ones.

From March 19 until May 31, RBank is lowering the service fee for Instapay and PesoNet transactions from Php 25 to only 1 peso.

24R Hub

Robinsons Bank’s 24R Hubs continue to be available anytime for customers’ immediate banking needs.

This anytime banking facility allows customers to withdraw funds, deposit cash, pay bills and transfer funds via RBank Digital, and even open their accounts online.

Visit the 24R Hub locations at:

  • Robinsons Place Manila, Adriatico, Manila
  • Udenna Tower, Rizal Drive corner 4th Ave, Bonifacio Global City
  • Cyberscape Gamma, Ruby St., Ortigas Center, Pasig

In an effort to help contain the COVID – 19 virus, Robinsons Bank will be operating with limited services and a skeletal workforce. 

Rbank maintains its promise of commitment to service and strives to ease the burden of its customers during this challenging time. It will continue to implement precautionary measures to ensure the safety and welfare of its customers and employees alike.

For inquiries and concerns, you may reach Robinsons Bank through its Customer Care Center at (02) 8637-CARE (2273) or domestic toll-free 1-800-10-637-CARE (2273); or visit its website at Like them on Facebook at and follow them on Twitter @RBankCorp for the latest updates

Robinsons Bank is the financial services arm of the JG Summit Group of Companies, one of the largest conglomerates in the Philippines. It currently ranks 18th among universal and commercial banks in the country in terms of assets amounting to Php 110.555 Bn as of September 2019.


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